Age Restrictions? : All ages are welcome at Gateway Parks. We recommend smaller children ride with a parent, but ultimately it is left to parents’ discretion.

*       Height/Weight Restrictions? : We do not have any height or weight restrictions; our tubes are rated for 20,000+ pounds. So as long as everyone feels comfortable and secure in their tubes there is no concerns.

*       Do I need to fill out a waiver? : What about if I am bringing other people’s children? : Each pass comes with a waiver printed on the back. By purchasing/using/wearing a pass you have agreed to the terms and conditions of our park even if you are purchasing for a child other than your own. If you would like to get a copy of our waiver for your own purposes, please contact management at eagleisland@gatewayparks.com.

*       Do I have to walk all the way back up the hill? : Nope! Our magic carpet does the work for you, all you have to do is stand on it with you tube and ride up to the top!

*       What happens if I show up early/late? : Your ticket is good only for whichever 1.5-hour session you have selected. If you show up early you will need to wait until your session starts unless told otherwise. If you are late you will only be allowed the remainder of your session unless told otherwise.

*       Are there any additional fees? : The state charges a $5 (cash only) fee per vehicle to enter the park, unless you have a state parks pass. The charge applies to anyone entering, even if you are only coming to drop off/pick up.

*       Weather/Cancellation Policies: The only reason Gateway Parks would be unable to open is in cases of an emergency or if we believe the weather would compromise the safety of our staff and customers (thunder, lightning, heavy downpour, etc.). Gateway Parks does not close for rain, snow, hail, or any other mild weather. If we experienced any of the scenarios described above, you would be contacted by Gateway Parks and tickets would be transferred to a different day.

*       How long will Gateway Parks stay open? : In all of our years of operation, Gateway Parks has never had to end the season due to lack of snow. We end the season only when we are not seeing enough customers to support the cost of operations. Each season will go through Presidents Day at a minimum.

*       Refunds? : Due to the nature of our business Gateway Parks does not offer refunds. In case of an emergency tickets can be transferred to a different date.

*       Date/Time Transfers? : Gateway Parks does not guarantee the ability to transfer dates and times. If you need to switch to a different date and/or time you must notify Gateway Parks by phone or email at least 24 hours in  advance of your scheduled session.

*       How do I get the group discount? : Group discounts are automatically applied. As soon as you add 10 or more tickets to your cart, the price will automatically adjust. Group discounts are not available from December 17th through January 2nd.

*       I don’t know exactly how many people will be coming in my group? : Please contact Gateway Parks by phone or email.

*       Can we still get the group discount if everyone is paying separately? : No. Group discounts are only applied when all tickets are purchased together.

*       Can I go back and forth from the tubing hill to the terrain park? : Yes! All tickets are good for the entire hill, except for the All-Day Terrain Park Only ticket which is good for only the terrain park.

*       What is a terrain park? : A terrain park is a part of our hill for skiing and snowboarding. The terrain park is built with rails, jumps, and other features.

*       If I just want to watch do I have to pay? : Nope! Only people using our hill are charged, we welcome any guests to come enjoy the park at no cost.

*       Is there a place to sit down? : There is a large gazebo with picnic tables as well as a fire pit at the base of the hill. There is also another gazebo and several picnic tables on the outskirts of the park.

*       Is there food?: Yes! We have hot cocoa, cider, coffee, soda, chips, pretzels, nachos and more everyday! We also have a donut food truck on the weekends only, check our social media or contact us to find out when the donut truck will be there!

*       Are there bathrooms? : Yes. There are heated men’s and women’s restrooms at the park.